Refund policy

JIMNY NZ RETURNS POLICY

We want you to be happy with your purchase. If you're not, we're here to help.

  1. CHANGE-OF-MIND RETURNS Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed, unfortunately we can’t offer you a refund or exchange for change-of-mind returns.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials, flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require proof of purchase (e.g., receipt or order confirmation). Please do not send your purchase back to the manufacturer.

  1. PARTIAL REFUNDS (IF APPLICABLE) In some cases, only partial refunds may be granted, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, video games, or vinyl records

  • Items not in original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

  1. FAULTY OR DAMAGED ITEMS We comply with our obligations under the Consumer Guarantees Act 1993. If your item is faulty or damaged through no fault of your own, we will repair, replace, or refund your purchase.

If you believe your item is faulty or damaged, please contact us at [email protected] within a reasonable timeframe, including photos of the issue and your order details.

  1. REFUNDS (IF APPLICABLE) Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within a certain number of days.

Late or missing refunds: If you haven’t received your refund:

  • First, check your bank account.

  • Contact your credit card provider, as processing may take time.

  • If still unresolved, contact us at [email protected].

  1. SALE ITEMS Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless faulty.

  2. EXCHANGES We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and send your item to:

Jimny NZ, 3/235 Waltham Road, Christchurch 8023, New Zealand

  1. GIFTS If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we’ll issue a gift voucher.

If the item wasn’t marked as a gift, the refund will go to the original purchaser.

  1. SHIPPING To return your item, please send it to:

Jimny NZ, 3/235 Waltham Road, Christchurch 8023, New Zealand

Return shipping costs are your responsibility unless the item is faulty or damaged. Shipping costs are non-refundable. If you receive a refund, the original shipping cost may also be deducted where applicable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee receipt of returned items sent without tracking.

Your rights under the New Zealand Consumer Guarantees Act are not affected by this policy.