Shipping policy

JIMNY NZ SHIPPING POLICY

We aim to get your order to you as quickly and safely as possible. Below are the details of our shipping process and policies.

  1. SHIPPING LOCATIONS We currently ship to addresses within New Zealand. If you are outside of New Zealand and wish to purchase our products, please contact us at [email protected] to discuss available options.

  2. ORDER PROCESSING TIMES Orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during busy periods, such as sales or holidays.

  1. SHIPPING RATES AND DELIVERY ESTIMATES Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and selected shipping method.

Estimated delivery times:

  • South Island: 1-3 business days

  • North Island: 2-5 business days

  • Rural addresses: Allow an additional 1-2 business days

Please note these timeframes are estimates only and are not guaranteed.

  1. DELIVERY DELAYS We will do our best to meet estimated delivery times, but we are not responsible for delays caused by courier companies, adverse weather conditions, or events beyond our control. Late delivery does not entitle you to cancel an order or claim compensation.

  2. ORDER TRACKING Once your order has shipped, you will receive a confirmation email with tracking information. If you have not received tracking details within 5 business days, please contact us at [email protected].

  3. SHIPPING ADDRESS ACCURACY Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make a change to your address after placing your order, please contact us as soon as possible.

  4. DAMAGED OR LOST PARCELS If your parcel arrives damaged, please contact us immediately with photos of the packaging and product. If your parcel is lost in transit, we will work with the courier to investigate. Please note that once your order leaves our warehouse, risk of loss or damage passes to you.

  5. CONTACT US If you have any questions or concerns about shipping, please contact us:

Jimny NZ Email: [email protected] Address: 3/235 Waltham Road, Christchurch, New Zealand